Contact Information

Kindly confirm your complaint includes these crucial elements

• Your complete personal details and contact information. If submitting about another individual, please include their full name and contact details


• The full business name and operational address of the organization you're complaining about


• For insurance-related complaints, please specify the type of coverage, policy document number, and relevant claim reference if applicable


• For banking or financial institution matters, include account type details (such as deposit account, current account, investment plan), account number or customer reference, and the organization's name


• For securities investment complaints, provide the security reference numbers (WKN or ISIN) together with the brokerage firm's name