PROFESSIONAL SERVICES

Our regulatory organization delivers essential services encompassing regulatory compliance resolution, financial asset security, legal support services, and functioning as a primary market oversight authority

CPCA Organization Offers These Professional Services

Our regulatory body provides key services that include resolving compliance issues, protecting financial assets, offering legal counsel, and serving as the primary market regulatory authority

Financial Compensation and Asset Security

The Financial Resolution Committee was created as a neutral global panel to guarantee impartial evaluation and settlement of disputes, delivering a more efficient and accelerated alternative to traditional industry oversight bodies and court proceedings. Furthermore, the committee offers enhanced safeguards for investors through its dedicated Protection Reserve

Complaint Submission Process Overview

01

Initial Phase

First, the Capital Protection & Compliance Authority (CPCA) will review your matter using the details and supporting documents you submit to assess its viability for evaluation. Should additional information be needed, the CPCA will gather further evidence by soliciting the involved company's perspective. Frequently, the CPCA will transmit your complaint documentation to the appropriate supervised entity

02

Second Phase

The organization submits a detailed response to the Capital Protection & Compliance Authority, providing a thorough explanation of the reasoning supporting their determination

03

Third Phase

Should the review indicate that the organization's decision meets regulatory standards, the Capital Protection & Compliance Authority will communicate this finding to you directly

04

Final Phase

Should it be established that the Capital Protection & Compliance Authority must act in its regulatory capacity, it will manage the situation with the involved organization. Please be aware that the Capital Protection & Compliance Authority might be unable to share the dispute's resolution with you due to privacy requirements

We maintain ongoing availability

Contact Information

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    Please ensure your complaint submission contains these essential details
    • Your full name and contact details. When filing a complaint about another person, kindly include their complete name and address information

    • The complete name and business location of the entity you're submitting the complaint against

    • For complaints involving insurance providers, please include specifics such as the insurance category, policy certificate reference, and applicable claim identifier

    • For matters concerning banking or credit organizations, provide details including account classification (such as savings account, checking account, investment agreement), account reference or client identifier, and the institution's name

    • For complaints related to investment securities, include the security identification codes (WKN or ISIN) along with the trading firm's name